Feed for thought

Explore a selection of my integrated content work below.

Search work (e.g. B2B, LinkedIn, social media, blogs or May 2024)

Search work (e.g. B2B, LinkedIn, social media, blogs or May 2024)

Search work (e.g. B2B, LinkedIn, social media or May '24)

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🪄 Enhanced data mapping

Great business intelligence is 90% integrated data, 10% machine learning model pipeline.

Our latest update enhances native integrations, boosting data mapping flexibility and consolidation from Zendesk, Front, Intercom, and Salesforce to Monterey. Experience improved clarity in organizing and displaying conversations.

Book a 1:1 onboarding session to gain customer clarity with enhanced data mapping today. Link in the comments 👇

Monterey AI
Mar 2024

How Monty’s become our most valuable team member 🏆

Offering expert analysis of large-scale data at the speed of light, Monty, our AI agent, has been at work helping organizations make meaning of their vast volumes of multichannel feedback. As we scale, Monty has kept our development centered on what matters most.

How does Monty work for us?

Our team relies daily on Monty for suggested questions based on patterns and trends identified in our data — whether it’s small product improvements or long-term planning — with a comprehensive view of our users and platform and expertise, Monty helps us navigate to make the right decisions in the moment and in the future.

Get to know Monty at Monterey.AI!
https://lnkd.in/gq6XuDAX

Monterey AI
Jan 2024

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Cohome AI
Nov 2023

Heading into his 10th year at athenahealth, Kevin Gentry continues to drive innovation of an award-winning Voice of the Customer (VoC) Program. As the Director of Product Engagement, he brings personalization to care experiences for more than 160k providers and 110 million patients, and a framework for collective success to an organization of 6k+.

🌊 In our first ever Making Waves Podcast episode, Chun and Kevin discuss:
• The inner workings of the 100 Top Customer Priorities Framework
• Finding expertise in Voice of the Customer (VoC) & experience management (XM)
• Deploying a closed feedback loop system for internal and external accessibility
• Navigating common hurdles in the VoC journey
• Maintaining organizational awareness leveraging integrated tech
• Establishing cross-functional alignment and accountability
• The power of personalization and it’s measurable impact on growth
• Intersection of employee and customer experiences
• Scaling VoC Programs to transform care at every touchpoint
• The AI do’s and don’ts of future care and human connection

Tune in now on YouTube 👉 https://lnkd.in/gz_Htn8R

Monterey AI
Mar 2024

Navigating customer and product insights can be difficult for organizations, with information overload, ever-changing, fast-paced customer demands, and a flood of data to process.

That’s where the Monterey AI platform comes to the rescue! With real-time insights, closed-loop capabilities, and comprehensive understanding, you’ll stay on top of the game.

Plus, our intuitive tools make it easier to track your product performance and discover potential opportunities.

Say goodbye to unstructured data chaos and hello to informed, strategic decision-making.

Monterey AI
Mar 2024

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Cohome Launches Innovative Fractional Ownership Marketplace to Transform Real Estate Investing

Cohome AI

Feb 2024

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CourseKey, Jack Shay

Monterey AI
Mar 2024

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Monterey AI
May 2024

Agent Partner Playbook

Cohome AI
Dec 2023

Which Little miss Bay Area foodie are you?

The 1m team is a mix of all three, but especially the first!

#1mapp #1meats #littlemiss#littlemissseries #littlemisstrend#supportlocal #bayareafood#bayareafoodies #bayareaeats#supportlocalbusinesses

One Market
May 2022